Belief or not, some web hosting control panel can be faulty and some hosting features is not working, and even software is not the correct versions, and many others problem. Exactly how to get this sort out and carry on with running your website
Many years in web hosting industry, and I had come across few control panel that is faulty due to wrong configuration, or some custom control panel that is not functioning for certain features.
Its very important to test out control panel, on the first day you got the control panel login information. You have to try the add domain features make sure its working. Add email accounts and try the spam assassin if its included and also try login to webmail. Create ftp accounts, and upload files to the server. These are the common thing that you need to make sure its working fine.
Another thing that you need to make sure are the database version and php version. Make sure its compatible with the script that you want to run. For example wordpress script wont’ run completely in mysql 4.0 and below, although you can setup blog successfully, some features will be missing. You will need a version 4.1 and above to fully support the features.
Its very important to test them out. What if you found some problem with the software version or the control panel. First thing, if the web hosting company is providing live support chat, immediately chat with them. Either they fix it, or they upgrade the software version for you. Some hosting will refused to do so, and will tell you that its system wide upgrade and can caused problem to other hosting. And even recommend you to have a dedicated server instead.
When you bump to hosting that ignore to fix the small problem. Its time to pack your website and ready to move to next web hosting. Ask them to honour you the full money back refund. And as long you are asking for refund within 30 days, you are able to get back 100% of what you paid.
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